Shipping policy

Electrik Rides Shipping Policy

Effective Date: September 27, 2026

This Shipping Policy applies to eligible retail product purchases from Electrik Rides. Rental delivery and repair pickup/return services are governed separately and are not covered by this policy.

Electrik Rides is based in Riverview, Florida and offers local fulfillment throughout the Tampa Bay area as well as nationwide shipping for eligible products.

Order Processing

Orders are processed after payment has been successfully received and inventory availability has been confirmed.

Processing time may vary depending on:

Product availability
Order size
Product type
Manufacturer or supplier availability
Required preparation or assembly
Shipping destination
Holidays or unusually high order volume

If an item requires additional processing time or cannot be fulfilled as expected, Electrik Rides will contact you using the information provided with your order.

Nationwide Shipping

Eligible products may be shipped throughout the United States.

Available shipping methods, rates, and estimated delivery times are displayed at checkout when applicable.

Certain products may have shipping restrictions because of:

Size or weight
Lithium-ion batteries
Carrier requirements
Hazardous-material transportation rules
Manufacturer restrictions
Destination limitations

Not every product is eligible for shipment to every destination.

Shipping Rates

Shipping charges are calculated or displayed during checkout based on the products ordered, destination, shipping method, and applicable carrier requirements.

Any applicable shipping charge will be shown before the customer completes payment.

Promotional or free-shipping offers, when available, may be subject to additional terms or product exclusions.

Local Tampa Bay Delivery

Eligible retail purchases may qualify for local delivery within the Electrik Rides service area.

Unless otherwise stated during checkout, standard local delivery is $35 per eligible retail order.

Local-delivery availability depends on:

Delivery location
Product size and type
Scheduling availability
Inventory availability
Order eligibility

A delivery order is not considered scheduled until Electrik Rides confirms the delivery arrangement.

Local retail delivery is separate from rental delivery and repair pickup/return services, which may have different fees and eligibility requirements.

Local Pickup

Local pickup may be available for eligible products by arrangement.

Electrik Rides operates from a private residential operating location in Riverview, Florida, not a walk-in retail storefront.

Customers must receive confirmation and pickup instructions before arriving.

Please do not arrive without a confirmed pickup appointment.

Delivery Estimates

Any delivery date or transit time displayed by Electrik Rides, Shopify, or a shipping carrier is an estimate rather than a guarantee.

Delivery may be affected by circumstances outside our control, including:

Carrier delays
Severe weather
Transportation disruptions
Holiday volume
Natural disasters
Incorrect or incomplete addresses
Delivery-access restrictions
Regulatory or hazardous-material requirements

Electrik Rides is not responsible for reasonable carrier delays after an order has been transferred to the carrier, except where applicable law requires otherwise.

Tracking Information

When tracking is available, customers will generally receive tracking information after the order has been prepared and transferred to the carrier.

Tracking activity may take some time to appear after a shipping label is created.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their shipment.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

If you notice an address error, contact:

hello@electrikrides.com

as soon as possible.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been transferred to a carrier.

Additional shipping costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Failed or Refused Delivery

If a shipment is returned to Electrik Rides because of:

An incorrect address
An incomplete address
Repeated unsuccessful delivery attempts
Customer refusal
Failure to collect the shipment

the customer may be responsible for additional shipping charges before the order is sent again.

Original shipping charges may not be refundable in these circumstances.

Large or Oversized Products

Electric scooters, e-bikes, and other large products may require specialized shipping or handling.

These orders may:

Ship separately from smaller accessories
Require additional handling time
Use different carriers
Require an adult or other recipient acknowledgment
Arrive in manufacturer packaging
Have destination restrictions

Any special delivery requirements known to Electrik Rides will be communicated when appropriate.

Lithium-Ion Batteries

Many electric scooters, e-bikes, and related products contain lithium-ion batteries that are subject to transportation and carrier requirements.

Because of those requirements:

Some batteries may not qualify for standard shipping methods
Certain destinations may be unavailable
Expedited shipping may not be available
Battery-only shipments may require specialized handling

Electrik Rides will not knowingly ship damaged, swollen, leaking, punctured, overheated, or otherwise unsafe lithium-ion batteries.

Customers should not attempt to return or ship a damaged lithium-ion battery without first receiving instructions from Electrik Rides.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate shipments.

If this occurs, you may receive more than one tracking number or delivery.

A partial delivery does not necessarily mean that the remaining items have been omitted from the order.

Damaged Shipments

Please inspect delivered products promptly.

If the exterior packaging or product appears damaged in transit:

Photograph the packaging before discarding it.
Photograph any visible product damage.
Keep the packaging and included materials.
Contact hello@electrikrides.com with your order information and photographs.

Electrik Rides will review the situation and provide appropriate next steps.

Do not operate, charge, or continue using a product if shipping damage appears to involve the battery, electrical system, structural components, or another potential safety issue.

Missing Packages

If tracking shows an order as delivered but you cannot locate it:

Check the delivery area carefully
Check with household members, neighbors, building staff, or mailrooms where appropriate
Review carrier tracking information
Contact the shipping carrier when appropriate

You may also contact Electrik Rides at hello@electrikrides.com for assistance.

Carrier investigations and claim procedures may be required before replacement or refund eligibility can be determined.

Lost Shipments

If a shipment appears to have been lost in transit, contact Electrik Rides.

We may work with the carrier to investigate the shipment.

Replacement or refund options will depend on the circumstances, carrier findings, product availability, and applicable law.

Returns

Shipping-related returns are also subject to the Electrik Rides Return & Refund Policy.

For approved change-of-mind returns, customers are generally responsible for return shipping.

Original shipping and local-delivery charges are generally non-refundable unless the return results from an Electrik Rides error, an approved damaged shipment, an incorrect item, or another circumstance where we expressly agree otherwise.

Do not ship a return without receiving return instructions first.