Refund policy

Electrik Rides Return & Refund Policy

Effective Date: September 27, 2026

We want you to feel confident purchasing from Electrik Rides. This policy applies to retail product purchases made through Electrik Rides. Rentals and repair services are governed by separate rental and repair terms.

14-Day Return Window

Eligible products may be returned within 14 days of delivery or pickup.

To qualify for a standard return, the product must be unused, unactivated, undamaged, and in substantially the same condition in which it was received. Original packaging, manuals, chargers, keys, hardware, accessories, and other included components must also be returned.

Electric scooters and e-bikes that have been ridden, activated, registered, modified, damaged, or otherwise used are not eligible for a standard change-of-mind return.

A brief inspection necessary to identify a delivery defect does not automatically make an item ineligible; however, riding or using the product beyond what is reasonably necessary to identify an issue may be considered use.

Return Authorization Required

Please contact Electrik Rides at hello@electrikrides.com before returning any product.

Do not ship or deliver a return without receiving return instructions from us first. Unauthorized returns may be refused.

For safety reasons, do not ship lithium-ion batteries or products containing damaged batteries unless Electrik Rides has provided specific return instructions.

Scooters & E-Bikes

Eligible scooter and e-bike returns are subject to a 15% restocking fee.

The restocking fee will generally be waived when a return is approved because Electrik Rides shipped the wrong item or the product arrived with an eligible defect or shipping-related damage.

Returned scooters and e-bikes must include all original components and accessories. Missing items, damaged packaging, or other condition issues may result in additional deductions or rejection of the return.

Batteries

Battery sales are final sale and are not eligible for standard change-of-mind returns.

Exceptions may apply when the wrong battery was supplied, the battery arrived damaged, or the issue qualifies for applicable manufacturer warranty coverage.

Electrik Rides does not accept returns of batteries that have been damaged, modified, improperly used, exposed to significant water intrusion, punctured, swollen, overheated, or otherwise made unsafe after delivery.

Parts & Electrical Components

Unopened and unused standard parts may be eligible for return within the 14-day return period.

Electrical or electronic parts that have been opened, installed, programmed, modified, or otherwise used are not returnable unless defective and approved for return.

Special-order, customer-specific, or specially sourced parts are final sale unless Electrik Rides made an error in fulfilling the order.

Helmets & Protective Equipment

Helmets and other wearable protective equipment may only be returned if they are unused, unworn, undamaged, and in their original packaging.

For hygiene and safety reasons, protective equipment that has been worn is not eligible for return.

Accessories

Standard accessories may be returned within 14 days if they are unused, undamaged, and returned with their original packaging and included components.

Items marked Final Sale, Clearance, or otherwise designated as non-returnable are not eligible for standard returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery or pickup.

If you receive an incorrect item, an item damaged in transit, or a product that appears defective upon arrival, contact hello@electrikrides.com as soon as possible with your order information and photos or other details describing the issue.

Electrik Rides will review the situation and provide instructions. Depending on the circumstances, the appropriate resolution may include replacement, repair, warranty assistance, refund, or another reasonable remedy.

Manufacturer warranty coverage may apply separately from this return policy. Warranty eligibility and remedies are subject to the applicable manufacturer’s terms.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns.

Electrik Rides may provide or reimburse return shipping when the return results from an Electrik Rides fulfillment error, an incorrect item, approved shipping damage, or another circumstance where we determine that Electrik Rides should cover the return.

Original shipping, local delivery, pickup, and other fulfillment charges are non-refundable unless the return results from an Electrik Rides error or we expressly agree otherwise.

Refunds

Returned products will be inspected before a refund is approved.

If approved, the refund will be issued to the original payment method, less any applicable restocking fees, return shipping charges, missing-item deductions, or other authorized adjustments.

The time required for the refund to appear in your account may depend on your bank, credit-card issuer, or payment provider.

Exchanges

If you would like a different product, please contact us at hello@electrikrides.com.

Depending on availability and the condition of the original item, we may arrange an exchange or ask you to complete a return and place a new order.

Final Sale Items

The following are generally not eligible for standard returns:

Used, ridden, activated, registered, modified, or damaged scooters and e-bikes
Batteries, except for approved incorrect, damaged-on-arrival, or warranty situations
Worn helmets or wearable protective equipment
Opened or installed electrical/electronic components
Special-order or customer-specific parts
Products marked Final Sale or Clearance

Nothing in this policy limits any rights or remedies that may apply under applicable law.